FAQ
Answers to the questions we hear most. Can't find what you're looking for? Get in touch and we'll help directly.
Everything you need to know.
This chauffeur service FAQ covers the questions we're asked most about booking, pricing, waiting time and flight tracking. For the rules that govern licensing itself, see gov.uk's private hire driver licensing guidance.
How far in advance should I book?
We recommend booking at least 24 hours ahead, but we regularly accommodate same-day requests depending on vehicle availability.
Do you charge for waiting time?
The first 60 minutes of waiting time are included free on every booking. Airport pickups also include flight tracking, so your driver adjusts automatically for delays.
Can I book a one-way transfer or does it have to be a return?
Either — book a single one-way journey or a return, whichever suits your trip.
What happens if my flight is delayed?
We track your flight automatically and adjust your pickup time, at no extra charge.
Do your vehicles have child seats?
Yes — child seats are available free of charge, just let us know when you book.
Which areas do you cover?
We cover London and every major UK city, with nationwide transfers available on request.